Dedicated Compute v2 Service Scope
About this document
This document is for customers considering purchasing our Dedicated Compute v2 service.
It describes the boundaries of the service, along with the division of responsibilities between UKCloud and the customer to facilitate the changes required.
About Dedicated Compute v2
Dedicated Compute v2 enables you to run VMware compute workloads as a reserved, single-tenanted section of our cloud, where the physical CPU and RAM allocations are known.
This service is designed for customers who:
Are looking to run abnormal sized VMs - such as those larger than our standard T-shirt sizes
Looking to meet specific software licensing requirements
Have an increased security requirement that can be met by Dedicated Compute infrastructure
We deliver Dedicated Compute v2 by providing you with dedicated physical hosts on which you control resource allocation.
The initial Dedicated Compute purchase is a starter pack consisting of two physical hosts. The standard host specification is dual 18 core and 512 GiB of RAM.
You can then scale your estate by purchasing additional upgrade packs (an upgrade pack consists of 1 x dual 18 core and 512 GiB of RAM compute host). After nine upgrade packs, you must buy another starter pack.
You choose Tier 1 and Tier 2 storage for your VMs, both of which can include a backup service. For pricing, see the UKCloud Pricing Guide.
The storage pool isn't a dedicated hardware resource; it's drawn from our UKCloud for VMware block storage solutions.
These resources are grouped in a private virtual data centre (pVDC) which is available only to the individual Dedicated Compute customer.
Resilience and resource reservations
We operate at least N+1 for hardware resilience on our Dedicated Compute v2 service. However, we recommend sizing your resilience according to your workload profile.
We will reserve at least one physical host's worth of resources from your allocation to ensure that, in the event of a hardware failure, the service can continue to run and support your workload.
During a failure scenario, VMs will be restarted on surviving hosts within the Dedicated Compute v2 cluster. UKCloud is not responsible for any performance degradation of VMs in the Dedicated Compute v2 cluster caused during a failure scenario due to over contention in the remaining hosts.
The table below shows the configuration, the resources available to a customer, the number of physical servers in the configuration, and the UKCloud resources reserved to run it.
|Total resources||Resource reservation||Customer available resources|
|Starter pack||72 cores, 1024 GiB RAM||50% (36 core, 512 GiB RAM)||36 cores, 512 GiB RAM|
|Starter pack + 1 upgrade pack||108 cores, 1536 GiB RAM||33% (36 core, 512 GiB RAM)||72 cores, 1024 GiB RAM|
|Starter pack + 2 upgrade packs||144 cores, 2048 GiB RAM||25% (36 core, 512 GiB RAM)||108 cores, 1536 GiB RAM|
To improve performance, Dedicated Compute v2 uses all physical resources available in the installation and balances the load across them, without consuming the reserved capacity mentioned above.
This means that in general operation within the starter pack, there is a 50% utilisation of both physical hosts:
However, you can create VMs of any size and shape you require, up to the maximum size of the physical capacity of one host - 36 cores 512 GiB RAM.
A VM cannot span across physical hosts. If you create a VM larger than 50% of the host capacity, the Dedicated Compute v2 installation may carry more of the contingency capacity of one physical host than of the others:
You can over-contend the resources on your Dedicated Compute v2 as you see fit.
Dedicated Compute v2 utilises a reservation pool allocation model providing fine-grained control over the performance of workloads that are running in the organisation VDC. The reservation pool allocation model is optimal for dedicated workloads.
Dedicated Compute v2 is managed in the same way as our other cloud services, using VMware Cloud Director, the UKCloud Portal, and APIs associated with both.
The Dedicated Compute v2 service will be maintained to the same software patch revisions as our main platform.
It's not currently possible to see the level of provisioned/utilised resources against the Dedicated Compute v2 service on the UKCloud Portal. (This is a development item on the UKCloud Portal roadmap.) In the meantime, we can provide this information on request.
You can request Dedicated Compute v2 via your Service Delivery Manager or using the My Calls section of the UKCloud Portal.
The minimum commitment period to the service is 30 days. The notice period is 30 days.
On receipt of all relevant information, we will deploy the service within 10 working days for standard configurations.
Dedicated Compute v2 is available only in UKCloud Regions 5 and 6.
You need to be aware of the following customer responsibilities relating to deployment of, configuration of and migration into the Dedicated Compute v2 service, which are in addition to the usual responsibilities placed on customers of our UKCloud for VMware service:
Creating VMs in the new environment.
Migrating VMs from existing environments by cloning and copying turned-off VMs, or by moving turned-off vApps to the new environment.
Ensuring you have the right licensing in place for the applications in use in your Dedicated Compute v2 environment.
If you select the customer-defined deployment option, you must manage your own reservation levels.
It is your responsibility to purchase enough Dedicated Compute v2 starter and upgrade packs to ensure that there is enough resource available to your VMs in the event that one or more hosts fail. If you need any help ensuring you have enough resource in your Dedicated Compute v2 cluster, contact your Cloud Architect.
If you find a problem with this article, click Improve this Doc to make the change yourself or raise an issue in GitHub. If you have an idea for how we could improve any of our services, send an email to email@example.com.