UKCloud managed operations products

What managed operations products does UKCloud offer?

UKCloud offers a variety of managed operations products, all focused around removing the distraction of IT hygiene, enabling organisations to focus on genuine business value.

The following provides a brief overview of our managed operations products; click the links for further details.

Note

These services are not intended to replace a customer's Systems Administrator or Operations Team. This service should be used to reduce the burden of routine IT hygiene and provide Level 3+ support assistance.

  • Managed IT Operations - A portfolio of managed operations products focused on enhancing the general health of your compute assets. This portfolio is comprised of the following elements:

    • Managed Monitoring as a Service - The foundation of the Managed IT Operations portfolio of services. We become your first line of support, 24 hours a day, 365 days a year, receiving and reacting to any abnormal events or alerts across your IT estate, leveraging the power of AIOps to reduce the amount of noise you traditionally had to filter through, enabling you to focus on the critical events that really matter.

    • Patching as a Service - Provides routine OS patch management for compute instances. It helps you accelerate business value by removing the burden of basic OS hygiene, letting you focus your attention above the operating system.

    • Anti-Virus as a Service - Provides you with the confidence that your environments are protected from the dangers of viruses and malware, all without the usual headaches associated with the deployment, management, and operation of an antivirus solution.

  • Advanced Support Services - A suite of specialised support products focused on the middleware and back-end services supporting your solutions. This suite is comprised of the following products:

    • Managed SQL Server - Provides monitoring and support for your SQL servers. This level of monitoring and support, when coupled with SQL tuning and proactive SQL patching, provides you with the confidence that your SQL services are operating effectively.

    • Managed Web Server - Provides you with monitoring and support for IIS or Apache and supporting Windows or Linux servers. This level of monitoring and support, when coupled with proactive operating system patching, provides you with the confidence that your web services are operating effectively.

    • Managed Active Directory (AD) Support - Provides you with monitoring and support for your AD services and supporting Windows servers. This level of monitoring and support, when coupled with proactive Windows patching, provides you with the confidence that your AD services are operating effectively.

  • Extended Network Support from UKCloud - Enables customers to choose from an extensive list of officially supported network appliances with UKCloud undertaking the initial deployment (or assuming ownership of valid existing networks) and configuration of the various elements of your virtual network, along with the ongoing monitoring and support.

Feedback

If you find a problem with this article, click Improve this Doc to make the change yourself or raise an issue in GitHub. If you have an idea for how we could improve any of our services, send an email to feedback@ukcloud.com.