Understanding the UKCloud Service Status page
Overview
The UKCloud Service Status page enables you to monitor the availability and overall health of the services on the UKCloud platform.
Viewing service status information
Platform status
Incidents are displayed at the top of the page and are indicated by a yellow (performance degraded) or red (outage) banner, with details of the incident and its current status.
Scheduled maintenance is indicated by a blue banner, with details of what the maintenance work involves and its current status.
If there are no incident or scheduled maintenance alerts, a green banner at the top displays All Systems Operational.
Below the alerts for incidents and maintenance, you can see any general information about the status of the platform.
Click View historical uptime to view uptime and incident information for past months.
Upcoming maintenance work and recent incidents are listed at the bottom of the Service Status page.
Service status
As well as the overall status of the platform, the Service Status page also shows the status of each service on the UKCloud platform.
For each service, you can see the availability over the last 90 days, with each day represented by a bar. Hover over a bar to see a popup with details for that day. If there are no issues with a service, the status is reported as Operational.
The uptime figure indicates what percentage of the last 90 days the service was available for.
Click the + icon to expand the service to see the status of specific components within the service. For example, for Connectivity, you can see the status of each connectivity type (Internet, PSN, HSCN, Janet, RLI); for UKCloud for VMware, you can see the status for each UKCloud zone.
If service availability is impacted, the bar for that day displays in a different colour and the status is reported as Under Maintenance, Degraded Performance or Outage.
Subscribing to the Service Status page
You can subscribe to the Service Status page to receive updates when information on the page is updated. For more information, see How to subscribe to service status notifications.
Feedback
If you find a problem with this article, click Improve this Doc to make the change yourself or raise an issue in GitHub. If you have an idea for how we could improve any of our services, send an email to feedback@ukcloud.com.