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    Understanding the UKCloud Service Status page

    Overview

    The UKCloud Service Status page enables you to monitor the availability and overall health of the services on the UKCloud platform.

    UKCloud Service Status page

    Viewing service status information

    Platform status

    Incidents are displayed at the top of the page and are indicated by a yellow (performance degraded) or red (outage) banner, with details of the incident and its current status.

    Incident

    Scheduled maintenance is indicated by a blue banner, with details of what the maintenance work involves and its current status.

    Scheduled maintenance

    If there are no incident or scheduled maintenance alerts, a green banner at the top displays All Systems Operational.

    All Systems Operational

    Below the alerts for incidents and maintenance, you can see any general information about the status of the platform.

    Click View historical uptime to view uptime and incident information for past months.

    Historic uptime

    Upcoming maintenance work and recent incidents are listed at the bottom of the Service Status page.

    Service status

    As well as the overall status of the platform, the Service Status page also shows the status of each service on the UKCloud platform.

    For each service, you can see the availability over the last 90 days, with each day represented by a bar. Hover over a bar to see a popup with details for that day. If there are no issues with a service, the status is reported as Operational.

    Service status

    The uptime figure indicates what percentage of the last 90 days the service was available for.

    Click the + icon to expand the service to see the status of specific components within the service. For example, for Connectivity, you can see the status of each connectivity type (Internet, PSN, HSCN, Janet, RLI); for UKCloud for VMware, you can see the status for each UKCloud zone.

    If service availability is impacted, the bar for that day displays in a different colour and the status is reported as Under Maintenance, Degraded Performance or Outage.

    Service with degraded performance

    Subscribing to the Service Status page

    You can subscribe to the Service Status page to receive updates when information on the page is updated. For more information, see How to subscribe to service status notifications.

    Feedback

    If you find a problem with this article, click Improve this Doc to make the change yourself or raise an issue in GitHub. If you have an idea for how we could improve any of our services, send an email to feedback@ukcloud.com.

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