How to reset your UKCloud Portal password or memorable word

Overview

We recommend that you change your password at least every 90 days.

When you contact UKCloud Support, you may be asked to provide letters from a memorable word to authenticate yourself. You can change your memorable word at any time.

Intended audience

Any Portal user can reset their own password or memorable word.

To reset another user's password or memorable word, you must be a Portal administrator.

Note

For users of the Elevated OFFICIAL Portal, any changes to a user's password or memorable word must be completed by an administrator.

In the event that an administrator requires a password or memorable word reset, and no other administrators are available, contact UKCloud Support on 01252 303300 and select option 2.

Resetting your own password or memorable word

To change your own password or memorable word:

  1. Log in to the UKCloud Portal as usual.

  2. At the top right-hand corner, click your user name, and select Change password.

    Change password menu option

  3. Enter your Current password to confirm your identity.

  4. Change your password or memorable word as required.

    Update Password and Memorable Word

  5. Click Save.

Resetting another user's password or memorable word

If a user forgets their password or memorable word, an administrator can reset them:

  1. Log in to the UKCloud Portal as an administrator.

  2. In the navigation panel, expand Contacts then select All contacts.

    All contacts menu option

  3. Locate the user and click the Edit button for that user.

    Edit contact button

  4. On the Edit contact tab, select the User tab.

  5. Update the password or memorable word as required.

    Edit user

  6. Click Save.

Feedback

If you find a problem with this article, click Improve this Doc to make the change yourself or raise an issue in GitHub. If you have an idea for how we could improve any of our services, send an email to feedback@ukcloud.com.