How to reset your UKCloud Portal password or memorable word

Resetting your own password or memorable word

In the event that you need to change your password or memorable word for access to the UKCloud Portal, please follow these steps:

1. Log in to the UKCloud Portal as usual.

2. At the top right-hand corner, click your user name, and select Change password.

3. Change your details as required and click Save.

Resetting another user's password or memorable word

If a user forgets their password or memorable word, an administrator can reset them:

1. Log in to the UKCloud Portal as an administrator.

2. In the navigation panel, expand Contacts then select All contacts.

3. Locate the user and click the Edit button for that user.

4. Select the Edit contact tab, then the User tab.

5. Update the password and/or memorable word as required.

6. Click Save.

Note

For users of the Elevated OFFICIAL Portal, any changes to a user password or memorable word must be completed by an administrator.

In the event that an administrator requires a password or memorable word reset, and no other administrators are available, please contact UKCloud Support on 01252 303300 and select option 2.

Feedback

If you find an issue with this article, click Improve this Doc to suggest a change. If you have an idea for how we could improve any of our services, visit the Ideas section of the UKCloud Community.