UKCloud for VMware Service Definition
UKCloud is dedicated to helping the UK Public Sector and UK citizens by delivering more choice and flexibility through safe and trusted cloud technology. We own and operate a UK-sovereign, industry-leading, multi-cloud platform, located within the Government’s Crown Campus, offering multiple cloud technologies, including VMware, Azure, OpenStack, OpenShift and Oracle. This enables customers to choose the right technology for creating new workloads or migrating existing applications to the cloud.
We recognise the importance of government services in making the country run smoothly, which is why we include the highest level of support to all our customers at no extra cost. This includes a dedicated 24/7 UK telephone and ticket support, and Network Operations Centre (NOC) utilising protective and proactive monitoring tools, and access to UKCloud’s technical experts.
What is UKCloud for VMware?
UKCloud for VMware is a trusted, connected and flexible cloud, based on VMware technology, that allows you to either migrate existing workloads or create new workloads on our secure sovereign cloud platform quickly and easily whilst enjoying the economies of scale of the cloud. Using a familiar interface and structure for customers having virtualised using VMWare, it offers native backup and disaster recovery, storage options, all government network connectivity, GPU resource for enhanced compute and visualisation requirements and self-provisioning of VDCs and VMs. It is billed hourly with no minimum contracts and supported free of charge.
What the service can help you achieve
Transition legacy workloads without conversion into a secure public cloud, prolonging the life of your existing applications removing the tight coupling with existing ageing hardware
Accelerate your data centre migration to cloud – simple migration of vSphere and Hyper-V workloads
Add operational resilience to existing facilities or extend your on-premise data centre to manage growing workloads with hybrid cloud solutions
Deliver digital transition projects that require high levels of security and assurance
Leverage a platform that increases the scalability and resilience of your enterprise applications
Enable GPU’s massively parallelised capabilities allowing you to process large data sets at a much faster rate, allowing for greater operational efficiency
The service is designed to be flexible and allows you to mix and match from a range of pre-defined options for each virtual machine and change them when required.
Choose the security domain in which you want to run your application
Assured OFFICIAL - DDoS-protected internet, PSN, HSCN and Janet
Elevated OFFICIAL - PSN and RLI
Choose the service type that is the best fit to power your application
ESSENTIAL (SLA: 99.95%) - Test & dev, low priority workloads
POWER (SLA: 99.99%) - Priority and intenstive workloads
PRIORITY (SLA: 99.95%) - Apps requiring reduced mobility
Define the VM size needed to power your application which can be changed to fit your requirements
Micro (1vCPU, 0.5GiB)
Tiny (1vCPU, 2GiB)
Small (2vCPU, 4GiB)
Medium (4vCPU, 8GiB)
Medium High Memory (4vCPU, 16GiB)
Large (8vCPU, 16GiB)
Large High Memory (8vCPU, 32GiB)
Tier 1 Apps Small (8vCPU, 48GiB)
Tier 1 Apps Medium (8vCPU, 64GiB)
Tier 1 Apps Large (8vCPU, 96GiB)
Tier 1 Apps Extra Large (12vCPU, 128GiB)
Define the storage required to deliver your application. All workloads (except micro) include 60GiB of Tier 2 storage for free, all storage is persistent and resilient to local hardware failures. Workloads can use multiple storage profiles
Tier 1 - High I/O database applications
Tier 2 - Seldom-accessed media
Choose the protection required for your application. All customers can use the catalogue and template-based recovery
Catalogue and template-based recovery
Snapshot based recovery (14 or 28 days)
Journaling (2, 7, 14 or 28 days)
Advanced Distributed Networking
Distributed Firewalls create security groups and firewall rules, Distributed Logical Routers for routing East-West traffic with VDCs, and L2 VPN to stretch an L2 subnet between UKCloud zones, UKCloud and on-premises vSphere and between UKCloud and remote branches of vSphere with no NSX
Advanced Networking Bundle - Distributed Firewall (DFW), Distributed Logical Router (DLR)
Enterprise Networking Bundle - Distributed Firewall (DFW), Distributed Logical Router (DLR), L2 VPN
Monitoring, Metrics and Alerting
Standard - Basic VM performance metrics for last 7 days
Advanced vROPs - Access to a vROPs style interface for advanced monitoring and reporting capabilities
Visualisation - NVIDIA Tesla M60 GPUs provide the industry's highest user performance for virtualised workstations, desktops, and applications
Compute - NVIDIA Tesla P100 GPUs use CUDA to accelerate the compute-intensive elements of workloads
Pricing and packaging
UKCloud for VMware VMs start at 1p per hour, and full pricing with all options including licensing and connectivity are available in the UKCloud Pricing Guide.
Accreditation and information assurance
The security of our platform is our number one priority. We’ve always been committed to adhering to exacting standards, frameworks and best practice. Everything we do is subject to regular independent validation by government accreditors, sector auditors, and management system assessors. Details are available on the UKCloud website.
UKCloud provides one of the best-connected cloud platforms for the UK Public Sector. We offer a range of flexible connectivity options detailed in the UKCloud Pricing Guide which enable access to our secure platform by DDoS-protected internet, native PSN, Janet, HSCN and RLI and your own lease lines via our HybridConnect service.
An SLA you can trust
We understand that enterprise workloads need a dependable service that underpins the reliability of the application to users and other systems, which is why we offer one of the best SLAs on G-Cloud. For full details on the service SLA including measurements and service credits, please view the SLA defintion article on the UKCloud Knowledge Centre.
|Service level agreement||99.95%||99.99%||99.95%|
|Portal level agreement||99.90%|
|GPU||99.90% - see SLA defintion|
|Measurement of SLA||Unavailability applies to existing VMs that become unresponsive due to a fault recognised at the IaaS layer or below, that is, the fault is within UKCloud-controlled components, such as the physical host availability, storage, power and internal networking such as physical firewalls and routers.|
|Key exclusions||The following are examples of what is not covered by the SLA:
The small print
For full terms and conditions including onboarding and responsibilities, please refer to the Terms and conditions documents.